Refund & Replacement Policy

At Hougang Otah, we are committed to providing fresh, quality food products to our customers.

1. No Change-of-Mind Returns

Due to the perishable nature of our food products, we do not accept returns, cancellations or refunds for change of mind once an order has been confirmed.

2. Incorrect, Damaged or Defective Products

If you receive an incorrect, damaged or defective product, please contact us as soon as possible.

Kindly provide:

• Your order number

• A description of the issue

• Clear photographs of the affected product

3. Refunds & Replacements

All requests will be reviewed individually. Where a product issue is verified, we may offer a suitable replacement or refund.

4. Contact Us

WhatsApp: +65 9764 9764

Email: po@hougangotah.com

We appreciate your understanding and continued support.